Once a cardboard casket has been delivered and signed for, the customer must check for shipping damage. Any damage must be reported within 4 business days.

After this time, the sale is closed.

The following instructions and rules for a return are the only ones that will be used. They have arisen from years of doing online business, following a strict code of ethics and using common and fair business practices.

They are fair to both the customer AND the merchant alike.

The tremendous majority of customers are wonderful, but there are always those that think they were born on a throne. It is because of these few that the following rules and requirements have been set.

The rest of you, please do not be offended, and know there is a story behind each one of these rules:

• The customer MUST call (or email with confirming reply) so that a return number can be issued with the shipping company, and the package picked back up from your location. This will be done at our expense.
• Do NOT send a package back to the Matthews address. It is an office, not a warehouse. A casket returned to the Matthews location WILL be charged a 20% restocking fee.
• Please do NOT simply send a package back. We may not know who it is from, and you may not get a refund. Without that call, you may be sending back your casket!
• Warning: a package sent back without a call number and charges reversed, or any instance where the customer reverses charges without getting permission for a return will hear from our collections agency.
• Pack your cardboard casket back up as best you can. If you have the original shipping carton, all the better.
• In all instances and with no exceptions, we will receive our goods first before we will issue a refund. Again, a customer who initiates a chargeback during this time will hear from our collections company.
• To review: Call us, shipping company will issue a return number, ready the item for return shipping, we will call you back, shipping company may call for directions or confirmation, package is picked up, your package will come back here, and if it is unused and in good condition, a refund will be issued to your card in full.
• If you are granted a courtesy refund outside of these rules, as if often the case, please pay return shipping. That is only fair.
• Abusive returns are rampant and will NOT be tolerated! For example, a coffin is used as part of a buffet for a halloween party and is then sent back for a return. All returns are inspected, and we WILL know if it has been used. If it has been used it will be sent right back without refund.
• Finally, have patience. Returns are made involving 3rd and even 4th parties. Reminders from customers are always welcome and appreciated if to much time passes. It helps me to help you!